Refund policy
Return & Refund Policy
Our promise We want every order to make your pet's life a little more polished. If something isn't right, we'll work with you to make it right.
Bundle deals: If you bought items with a bundle discount (like our Grooming Kit or Cozy Set deals) and return part of the order, your refund is the discounted price you actually paid for the returned item.
Damaged, defective or wrong items If your item arrives damaged, doesn't work, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund. You won't need to pay for return shipping.
Changed your mind? You can request a return within 30 days of delivery for items that are unused, clean, and in their original packaging.
- Contact us first. Please don't send anything back until we reply. Items sent to the return address on the package can't be accepted, because it isn't our return address.
- We'll reply with return instructions and the correct return address.
- Return shipping for change-of-mind returns is paid by the customer.
Items we can't accept back
- Personalized or custom-made items, unless they arrive damaged or incorrect.
- Grooming and care items that have been used or opened, such as brushes, gloves, nail grinders and paw cream. This is for hygiene reasons.
- Gift cards.
Refunds Once your return is received and inspected, or once we approve a refund for a damaged or wrong item, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Exchanges Need a different size or color? Contact us and we'll help you swap it.
Questions Email us anytime at support@pawfectlypolished.com or use our Contact page. A real person will get back to you, usually within 1–2 business days.